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The Guest Service Agent will help create a positive guest experience by determining the individual needs of the RV Park guests. This is done by the top-quality handling of telephone calls, answering questions about the Jackson Rancheria, booking reservations, processing payments, mailing documents and various other daily office duties. The Guest Service Agent represents the RV Park to the guest throughout all stages of the guest's contact with the RV Park.
• This position will maintain the daily functions of the RV Park Office. • Greet and check in guests, answer questions, explain park rules and regulations to RV Park Guests.• Assigns and responds to reservation requests for park sites. Knows site locations, types of sites available, and site rates.• Uses proper telephone etiquette and uses proper mail, package, and message handling procedures.• Processes cancellations and modifications promptly.• Thoroughly understands and adheres to proper credit, check-cashing and cash-handling policies and procedures.• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.• Posts and files all charges to guest, master, and city ledger accounts.• Compute bills, collect payments, and make change for guests.• Processes guest check-outs.• Contacts custodial/maintenance staff when guests report problems.• Assists park maintenance, pick up litter, clean sites, and the upkeep of the recreation room and over all property duties.• Record guest comments or complaints, referring customers to managers as necessary.• Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities, meetings and promotions taking place on the property.• Maintains the cleanliness and neatness of the check in area and other areas in Park and Clubhouse as instructed by Management. • Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
CERTIFICATES, LICENSES, REGISTRATIONS• Able to obtain & maintain a JRCR Gaming License• Ca. Class C Drivers license required - Must be vehicle insurable through JRCR’s Agent.
Pay range: $16.00 - $20.80 per hour
*Shift Differential: Non-Exempt employees will receive a $1.00 per hour shift differential for any hours worked between 10:00pm and 6:00am.
This is not a smoke free workplace. Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment
Part Time
Accommodations
$30k-40k (estimate)
05/06/2024
05/03/2025
jacksoncasino.com
JACKSON, CA
1,000 - 3,000
1985
Private
$50M - $200M
Accommodations
Jackson Rancheria owns and operates a chain of resorts that provides dining and accommodation services.
The job skills required for Agent, Guest Service include Customer Service, Guest Service, Cash Handling, Communication Skills, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be an Agent, Guest Service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Agent, Guest Service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Agent, Guest Service positions, which can be used as a reference in future career path planning. As an Agent, Guest Service, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Agent, Guest Service. You can explore the career advancement for an Agent, Guest Service below and select your interested title to get hiring information.